Terms and conditions for Physiocheck.com.au

General
Physiocheck.com.au (Dutch Chamber of Commerce 72819294) hereby grants you access to Physiocheck.com.au and invites you to take note of its offer. Physiocheck.com.au retains the right to alter the content at any time, or to remove sections without being obliged to notify you.

Limited liability
Physiocheck.com.au has been designed with the utmost of care. However, use of the information and the physiotherapy check on Physiocheck.com.au is entirely at your own risk.

We recommend that you only perform the self tests in the physiotherapy check if your GP or (medical) specialist has approved this. Physiocheck.com.au is not liable for any direct or indirect injuries that could occur as a result of using the information or the physiotherapy check on Physiocheck.com.au. Physiocheck.com.au should not be seen as a replacement to a visit to the GP and/or physiotherapist. Always contact your GP and physiotherapist first, before drawing conclusions form the information on Physiocheck.com.au.

The materials supplied on Physiocheck.com.au are provided without any form of guarantee or claim to accuracy. These materials can change at any time, without prior notification from Physiocheck.com.au.

Copyright
All intellectual property rights relating to these materials belong to Physiocheck.com.au. These materials may not be copied, disseminated or used in any other way without written permission from Physiocheck.com.au, except in cases stipulated under law (such as fair use law), unless stipulated otherwise for specific materials.

It is not permitted to include web pages or individual elements (such as images, videos or interactive applications) from Physiocheck.com.au in a frame set or via an inline link in another web page, as this can result in confusion about the origin of the material.

Placement of a link or banner to this website is permitted. We like this and consider it a compliment.

Statistics
In order to determine which sections of the website are of greatest interest to the visitors to Physiocheck.com.au, we try to measure continually how many visitors visit our website, which information is viewed most often and how users navigate the website. The statistics collected from this monitoring will be used to improve the website and to obtain a better understanding of the target group. General statistical data can be used in publications about the website.

Cookies
This website uses cookies. A cookie is a simple, small file that transmitted along with pages from a website and that is stored by your browser on the hard drive of your computer. On your next visit to the site, the information stored in a cookie can be transmitted back to our servers. The use of cookies allows us to adapt our services according to the surfing behaviour of our visitors, which makes for a better user experience.

In order to track the statistics for the website, a cookie produced by the American company Google is installed as part of the Analytics service. We use this service to monitor and receive reports about how visitors use the website and where we can improve the user experience. Google can supply this information to third parties, if Google is legally obliged to do so, or in the case where third parties process this information on behalf of Google. We cannot control this process. We have not given Google permission to use the analytics information for other Google services.

Where possible, the information collected by Google will be made anonymous. Your IP address will not be transmitted. The information will be transferred to and stored by Google on servers in the United States. Google is required to follow the Safe Harbor principles and is a member of the Safe Harbor programme by the American Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.

Refund Policy
At Physiocheck, we strive to provide the best possible experience for our customers by offering innovative online solutions aimed at promoting recovery, prevention, and health improvement. We want you to feel confident and satisfied with your decision to subscribe to our services. However, if for any reason you are not fully satisfied, please review our refund policy below.

Trial Period
We offer all new subscribers a 7-day trial period to explore and experience all the features of our platform for a small fee. During this trial period, you will have full access to all our services and resources.
If you decide our services are not the right fit for you during the trial period, you can cancel your subscription before the 7 days are over. Please note that the trial fee is non-refundable, as it covers the cost of providing access to our platform during the trial period.

Refund Eligibility
Once the 7-day trial period has ended and your subscription transitions to a paid plan, you will be charged for the month ahead. We do not offer refunds for partial months of service or unused features. However, we understand that exceptional circumstances may arise. Refund requests will be considered on a case-by-case basis in the following situations:

Technical issues: If you encounter significant technical difficulties that prevent you from using the services, and these cannot be resolved by our support team.
Involuntary charges: If you were mistakenly charged due to an error on our part.
To request a refund, please contact our support team with the following information:
• Your account details (email address used for registration).
• A description of the issue or reason for the refund request.
• Any relevant evidence or screenshots to support your claim.

Refund Process
Upon receiving your request, our team will evaluate it within 7 business days. If approved, refunds will be issued to the original payment method within 5-10 business days, depending on your financial institution.

Cancellation Policy
You may cancel your subscription at any time via your account settings. Once canceled, you will continue to have access to our services until the end of your current billing cycle, after which no further charges will be made. We do not provide prorated refunds for unused time during the billing period.

Changes to the Refund Policy
We may update this refund policy from time to time to reflect changes in our services or feedback from our customers. Any changes will be communicated through our platform and will take effect immediately for new subscribers.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support.

Prices
- Subscription physiotherapy practices: free.
- 7-day trial: AU$ 4.99.
- Subscription: AU$ 19.99 / month.

Other
The information on Physiocheck.com.au is offered without obligation and not as a tangible offer to conclude an agreement. Agreements are only concluded by accepting a specified quote from Physiocheck.com.au.

These general conditions may change from time to time.

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